Atera

Atera offers an integrated management platform for IT teams that combines Remote Monitoring and Management (RMM), IT automations, patch management and new AI ticketing abilities. The platform helps you work more efficiently at scale by integrating Helpdesk and Ticketing with Remote Monitoring & Management.

Atera offers a wide range of features to help you work more efficiently. Some of the key tools include:

• Remote Monitoring and Management: Monitor and manage unlimited devices at a flat rate, from anywhere and at any time.
• Remote Access: Launch sessions immediately with AnyDesk, Splashtop, TeamViewer or ScreenConnect.
• Helpdesk and Ticketing: Manage tickets and respond to issues with AI-powered tools.
• Network Discovery: Scan your network for security in real-time.
• Patch Management: Automate software patches for Windows, Mac and Linux machines.

AI is built into Atera's platform, and it's used in features like Action AITM, which can help you eliminate Tier-1 support by automatically summarizing tickets, generating scripts and suggesting solutions and responses. That means junior technicians can spend their time on higher-level work and senior staff can focus on more important projects.

Atera charges by the technician, so you can grow your operations without worrying about high upfront costs. The platform is customizable, so you can adapt it to your unique IT environment. Integrations with other tools and services, like cybersecurity, backup & recovery and email protection, are available through Atera's App Center.

Atera is good for any IT team, whether internal or a Managed Service Provider (MSP), that wants to improve efficiency and get more out of its operations. The company emphasizes security, with high compliance standards, patch management and strict data privacy.

If you're looking for an all-in-one IT management platform with automation and AI, Atera offers a 30-day free trial to let you try it out.

Published on June 24, 2024