Question: Is there a solution that offers customizable remote access and monitoring for IT teams, with scalable pricing?

Atera is an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), IT automations, patch management, and AI-driven ticketing. The platform offers remote monitoring and management of unlimited devices at a flat rate, and AI abilities to let junior technicians focus on higher-level work. Atera is geared for internal IT departments and Managed Service Providers (MSPs) who want to streamline operations and ensure strong security and data privacy.

N-able offers a broad set of tools and services for remote monitoring, data protection and endpoint security. It offers flexible and scalable options with intelligent patch management, script guidance and pre-built automation templates. It's good for MSPs and corporate IT teams, with a range of features starting at $99 per month.

GoTo offers a range of business communication and IT support software, including GoToMyPC for secure remote access and monitoring. The company offers a range of tools, including GoTo Resolve for IT management and support, Rescue for secure remote support, and Central for secure remote access and monitoring. That makes GoTo a good option for businesses of all sizes looking to improve their IT operations and communication.

If you're looking for a cloud-based IT service management solution, SolarWinds Service Desk is a good option. It uses AI to boost productivity and quickly resolve IT incidents. The platform includes modules for incident, problem, release, and change management, as well as IT asset management and customizable reporting. At $39 per month per technician, it's a relatively affordable option to manage IT services and employee support requests.