SolarWinds Service Desk

SolarWinds Service Desk is a cloud-based IT service management (ITSM) solution that combines AI to help you work more efficiently and resolve issues faster. The platform is designed to help IT teams deliver employee services and support requests more effectively.

Some of the key features of SolarWinds Service Desk include:

• Comprehensive ITIL-ready platform: Incident, problem, release, and change management modules, along with a CMDB (Configuration Management Database) to track unique service requirements.
• Automation: Ticket classification, routing, and correlation, as well as self-service options with an integrated knowledge base.
• IT Asset Management: Full lifecycle management and audit history for hardware, software, licenses, contracts and more.
• Service Catalog: Automates processes, manual tasks, and approvals across multiple departments, including HR, facilities and finance.
• Integrations: REST APIs and connections with SolarWinds observability solutions, ChatOps collaboration tools and other applications.
• Customizable Reports: Offers operational insights with customer satisfaction scores, service-level agreement management and detailed reporting.

SolarWinds Service Desk pricing starts at $39 per month, per technician, and supports unlimited users. The platform is designed to help organizations simplify their IT service management processes, increase productivity and improve the employee experience. SolarWinds Service Desk is designed for companies of all sizes, providing a scalable and efficient way to manage IT services and employee support requests.

Published on June 24, 2024