Question: Is there an ITSM platform that offers customizable reporting and integrates with other observability solutions?

If you're looking for an ITSM platform with customizable reporting and observability integrations, SolarWinds Service Desk is a good all-in-one option. This cloud-based IT service management platform uses AI to boost productivity and shorten resolution times, and it comes with a collection of modules for incident, problem, release and change management. Customizable reports for operational insights and customer satisfaction scores are built in, and SolarWinds Service Desk integrates with SolarWinds observability tools and other software, too, making it a good choice for IT service management that's flexible and fast.

Another good option is Riverbed, a unified observability platform that collects real-time data from your IT environment and uses AI to automate fixes. With tools like NPM+ for network observability and Riverbed IQ 2.0 for more detailed analysis, the platform is geared for industries like digital banking, energy and health care. It can automate incident response, modernize IT trouble ticketing and improve the digital experience for employees and customers, and it has strong integration with other observability tools.

If you want a platform that's focused on automated observability, Edge Delta offers an AI-based service monitoring and anomaly detection service. With features like automated real-time insights, AI/ML anomaly detection and assisted troubleshooting, Edge Delta offers a scalable service for querying log data and high-performance monitoring. Its integrations make it a good choice for teams that want automated observability without a lot of setup, for example with log management and Kubernetes monitoring.