Capacity

Capacity is an AI-powered support automation platform that connects your entire tech stack, answers questions, automates repetitive support tasks and solves a wide range of business problems. By automating support through self-service, it deflects tickets, emails and phone calls for both customers and teams, resulting in greater efficiency.

Capacity's platform has a number of features to streamline processes:

• Automations + Workflows: Automate key business processes.
• Chatbots + Helpdesk: AI-driven self-service with human escalation.
• Dev Platform + Apps: Seamlessly integrate with multiple apps.
• Knowledge Base + Articles: Empower agents and answer FAQs.
• SMS + Live Chat: Reach people instantly across multiple channels.

The platform is particularly useful for deflecting more than 90% of inquiries with its AI Helpdesk, which is designed for robust deflection and tight integration with multiple systems. Its Autopilot feature also provides 24/7 support by reading and responding to incoming emails and tickets, ensuring support is always available.

Capacity also offers customizable AI chatbots that can be tailored to a specific customer experience. Customers can navigate through a self-service process to choose their own path and automatically generate tickets for questions that aren't answered. Workflows and automations can be used to directly send tasks from chat conversations.

For industries like banking, education and healthcare, Capacity's features can help lower support costs while increasing customer satisfaction. Its Co-browse feature lets agents see a customer's web browser and provide live support, allowing for personalized and efficient service.

The platform is designed with security and compliance in mind, supporting standards like SOC II, HIPAA, GDPR, CCPA and FERPA. Through its developer platform, customers can connect more than 150 apps, making it widely available and adaptable across different organizations.

Pricing isn't clearly disclosed, but you can try the platform through a sign-up process or contact Capacity for more information. With its powerful AI abilities and customizable features, Capacity is designed to help teams work more efficiently and customers get better support.

Published on June 26, 2024