Capacity Alternatives

If you're looking for a Capacity alternative, Ultimate is a good choice. It uses generative AI to handle more than 60% of support requests across multiple digital touchpoints, boosting customer satisfaction and agent productivity. The platform includes UltimateGPT for answering FAQs, Dialogue Builder for creating custom dialogues, and a powerful backend integration system. Ultimate also supports multiple languages and integrates with any CRM, so it's a good choice for companies that want to expand their support operations.

Another good alternative is Haptik, a Conversational CRM that uses generative AI to manage the customer lifecycle. It offers tools like Gen AI Web Q&A for fast support, Gen AI Sales Assistant for personalized buying guidance and Smart Agent Chat for efficient agent interactions. Haptik can reach customers on multiple channels including WhatsApp, Facebook Messenger and SMS, and has shown results like a 68% repeat rate for WhatsApp commerce and 125% NPS improvement.

Helpshift is another all-purpose customer service platform that combines self-service, conversational support and ticketing. It has AI-powered tools like Self-Help AI, Language AI and Generative AI Answers, along with a Help Center that suggests AI-powered articles. Helpshift also offers a range of analytics and reporting tools to track customer and agent behavior so companies can cut support costs and boost productivity.

If you're looking for a combination of AI-powered chatbots and a CRM, check out Kustomer. It offers omnichannel messaging, a unified customer profile and AI-powered automations. Kustomer's platform offers proactive support, business process automation and integration with more than 60 apps, so it's a good choice for companies that want to improve customer service and cut operational expenses.