Question: Is there a support automation platform that offers customizable chatbots and workflows to streamline business processes?

If you want a support automation platform with customizable chatbots and workflows to automate business processes, Ultimate is a top contender. It uses generative AI to automate more than 60% of support requests across multiple digital channels, and it's designed to boost customer satisfaction, efficiency and agent productivity. The platform includes tools like UltimateGPT for answering FAQs, Dialogue Builder for custom dialogues, Backend Integrations for personalized responses, and an Analytics Suite for optimizing conversation performance. It also integrates with any CRM with one-click connections and API integrations so you can easily scale support operations.

Another top contender is Capacity, which integrates with full tech stacks to handle customer requests and automate mundane work. It offers AI-powered chatbots, a helpdesk and a knowledge base to personalize interactions. With co-browse for personalized support and integration with more than 150 apps, Capacity is designed to boost team productivity and customer support experiences across industries like banking, education and healthcare.

Verloop.io is also a contender, particularly if you need a platform that automates both chat and voice interactions. It uses generative AI to personalize and contextualize interactions, and it's designed to boost agent productivity and customer satisfaction. With automated chat and voice support, agent empowerment tools and multilingual support, Verloop.io is good for businesses in e-commerce, banking, travel and other areas.

For a broader range of tools, Haptik offers a range of tools for customer lifecycle management across industries. That includes Gen AI Web Q&A for quick support, a Gen AI Sales Assistant for personalized buying guidance and a multi-channel support system for reaching customers on WhatsApp, Facebook Messenger and other channels. Haptik offers customized solutions to boost customer satisfaction and operational efficiency.