Question: Do you know of a tool that provides 24/7 support through AI-driven email and ticket response, and also integrates with multiple channels like SMS and live chat?

If you need a tool that offers 24/7 support through AI-powered email and ticket responses and that spans multiple touchpoints, Haptik is a good choice. Haptik is a Conversational CRM that uses Generative AI to handle customer interactions across multiple industries. It can engage with customers on WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger, SMS and web-based interfaces. Among its features are a range of tools for fast and accurate customer support, personalized buying advice and performance monitoring.

Another option is Ada, an AI-powered customer service automation platform. Ada lets companies onboard, measure and coach AI agents to automatically handle more than 70% of customer requests. It can draw from existing knowledge bases and data in important business systems to offer personalized responses. Ada spans multiple channels, including web, mobile, social, SMS and phone, and has shown impressive results, including a 2x increase in automated resolution rate and $2.7 million in annual savings.

Zendesk is another good option, an all-in-one customer service software that personalizes interactions across text, mobile, phone, email, live chat and social media. It uses AI to improve customer interactions and support operations, with features like AI agents, workforce management and quality assurance. Zendesk is highly customizable and can be used by companies of all sizes.

If you're looking for a more comprehensive support automation tool, check out LiveHelpNow. It offers a custom GPT-powered AI chatbot, omni-communications management, support ticket management, insights and analytics. LiveHelpNow can integrate with CRM, CMS and social media platforms, making it a good option for companies looking to improve customer satisfaction and overall experience.