PagerDuty

PagerDuty is a platform that combines machine data and human expertise to provide visibility and agility across the organization. The platform is designed for real-time operations, with a range of tools to help teams manage incidents and automate workflows.

Some of the key features include:

• Incident Management: End-to-end orchestration to quickly resolve issues.
• AIOps: Machine learning models to cut alert noise and speed up triage.
• Automation: Automate critical work across the enterprise.
• Customer Service Ops: Connect support and engineering teams for better communication.
• Status Pages: A single source of truth for system status, providing transparency.
• Stakeholders Communications: Send real-time updates and impact reports.

PagerDuty has a range of solutions for different industries, including financial services, healthcare, and retail. It is designed to help teams respond to incidents, standardize automation and improve the customer experience.

The company offers several pricing tiers:

• Free: Good for small teams, with on-call and incident response features for up to 5 users.
• Professional: For larger teams, adds unlimited schedules, international phone/SMS notifications and more ($25.21 per user/month).
• Business: More advanced incident response features for modern operations teams ($49.41 per user/month).
• Enterprise: Customized for large-scale end-to-end incident management (contact for pricing).

AIOps, Runbook Automation and Stakeholder Licenses can be added to plans for more flexibility with different operational needs. PagerDuty has more than 700 integrations and offers a free 14-day trial with no credit card required.

With PagerDuty, teams can automate critical work, consolidate software to cut spending and speed up incident response, which can lead to better operational resilience and customer satisfaction.

Published on June 24, 2024