Question: I'm looking for an IT service management solution that can automate incident and problem management processes.

If you're looking for an IT service management solution to automate incident and problem management processes, SolarWinds Service Desk is a great option. It's a cloud-based ITSM solution that uses AI to boost productivity and speed up resolution times. The platform includes ITIL-ready modules for incident, problem, release, and change management, CMDB, and automation for ticket classification and routing. It also includes self-service capabilities, IT asset management, a service catalog and a wide range of integrations with other applications.

Another powerful option is ServiceNow, a digital workflow platform that spans a broad range of business processes across many industries. It includes IT Service Management, Customer Service Management and IT Operations Management, among other modules, all designed to boost productivity with AI-driven automation. ServiceNow is a good option for companies trying to transform their operations and improve customer satisfaction.

If you're looking for an all-encompassing ITSM solution that adheres to ITIL standards, check out HaloITSM. It offers a full range of features including incident management, SLA management, problem management and asset management. HaloITSM also includes AI to increase productivity and customer satisfaction, as well as a wide range of integration options with third-party applications, making it a good option for managing IT service desks.

Freshservice is another helpful IT help desk option that uses AI to automate mundane questions and tasks. It offers omnichannel support, real-time tracking of IT assets and integration with other applications like Microsoft Teams and Slack. Freshservice is designed to cut out repetitive work and boost productivity, making it a good option to improve IT service management.