HaloITSM

HaloITSM is an easy-to-use ITSM (IT Service Management) software that empowers you to deliver better services with AI-powered tools. It offers a single, unified platform for your IT service desk, built to align with the ITIL (Information Technology Infrastructure Library) framework. HaloITSM helps you standardize your processes quickly, using artificial intelligence to boost productivity and customer satisfaction.

HaloITSM includes a wide range of features to help you manage your IT services:

• Incident Management: Handle incidents and meet SLAs with automated workflows and centralized communication.
• Service Catalogue: Offer a self-service portal for users to request and access services easily.
• Change Control: Handle and execute organizational changes with ease, ensuring standardization across your organization.
• Asset Management: Manage your assets in one place, track configuration items and visualize dependencies.
• Knowledge Base: Document and share knowledge on solutions, making it easily accessible to your team.
• SLA Management: Manage multiple SLA groups, times and priorities to meet response and resolution times.
• Problem Management: Automate the handling of recurring problems, investigating root causes and achieving in-depth resolution.
• Release Management: Manage and document releases, keeping end-users informed of changes and updates.
• CMDB/Configuration Management: Track assets and visualize dependencies between configuration items.
• Contract Management: Manage sold services to customers, tracking dates, documents and billing information.
• Auto-Asset Discovery: Automate the identification of company assets.
• Inventory Management: Catalogue and track stock controls and costing analysis.

HaloITSM integrates with a wide range of tools to extend its capabilities, including Office365, Azure DevOps, ChatGPT, HaloCRM, Lansweeper, Active Directory, Azure, Teams, and many more. This means you can consolidate your systems into a single application, streamlining your IT operations.

Pricing is not clearly listed on the website, but you can try HaloITSM for free for 30 days without a credit card. This trial period lets you see the full range of features and how they can help your organization.

HaloITSM is a good option for companies that want an ITIL-compliant service desk with advanced AI abilities. Its competitive pricing and feature set make it a great option for businesses.

Published on July 26, 2024