Question: Can you recommend a platform that offers a self-service portal for users to request and access IT services?

If you're looking for a platform that offers a self-service portal for requesting and accessing IT services, ServiceNow is a robust option. It offers a broad digital workflow platform that spans many business processes, including IT Service Management. It comes with a self-service portal for requesting and accessing IT services, as well as automation tools to automate workflows and increase productivity.

Another option is SolarWinds Service Desk, a cloud-based IT service management platform that comes with an ITIL-ready suite of modules for incident, problem, release, and change management. It offers self-service capabilities with a helpful knowledge base and full IT asset management. The platform is designed to increase productivity and accelerate resolution times, making it a good fit for companies of all sizes.

Freshservice is another good option, particularly if automation is a top priority. It offers AI-powered automation and omnichannel support, which can dramatically cut down on repetitive work and boost productivity. The platform also offers real-time tracking of hardware, software and SaaS assets, so you can better manage your IT operations.

If you're looking for a flexible and customizable option, DeskDirector combines IT service management with a client portal and SOP management. It automates workflows and standardizes processes, which can help cut down on workload and improve client relationships. DeskDirector is designed for multiple teams, including IT and Customer Service, and integrates with tools like Microsoft Power Automate and Teams.