Pia

Pia is an automation platform built for Managed Service Providers (MSPs) to boost their IT service desks. With the power of AI automation, it can help MSPs increase efficiency, accelerate ticket resolution and improve customer satisfaction.

Pia integrates with existing Professional Services Automation (PSA) tools and IT Service Management (ITSM) systems, so engineers can work within their familiar environment to manage tasks and requests. This integration enables automated ticket triage, which categorizes and routes tickets to the correct teams or boards in a timely and accurate manner.

Some of the key features of Pia include:

• AI-Led Automation: Automates repetitive tasks to eliminate waste and free up time.
• Custom Automations: Users can create custom automations that meet their unique needs and increase productivity.
• Seamless Integration: Integrates with existing PSA tools and ITSM systems for a streamlined workflow.
• AI-Driven Ticket Triage: Categorizes and routes tickets quickly and accurately to ensure tickets are handled efficiently.
• ISO 27001, SOC2, HIPAA, and GDPR Certifications: Provides data security and compliance.

Pia aiDesk is designed for MSPs looking to improve their service desk operations. It's especially useful for IT professionals who need to handle multiple tickets at once, improve customer satisfaction and focus on proactive, revenue-generating work instead of just putting out fires.

Pricing isn't clearly disclosed, but you can schedule a demo to check out the product and pricing. Overall, Pia aiDesk is an interesting option for MSPs looking to boost their IT service desks with AI-powered automation, leading to better efficiency, faster ticket resolution and happier customers.

Published on July 9, 2024