Question: Can you recommend a solution to automate repetitive tasks in our IT service desk?

If you want to automate some of the drudgery out of your IT service desk, Freshservice is a strong contender. This IT help desk software uses AI to automate IT work and answer common questions, freeing up your staff for higher-level work. Freshservice also offers omnichannel support, IT service management and asset tracking for hardware and software. It integrates with tools like Microsoft Teams, Slack and AWS, and offers a 14-day free trial so you can see how it works.

Another top contender is ServiceNow, which is geared to transform service management across many areas, including IT. ServiceNow uses AI, Generative AI and Intelligent Chatbots to help you work more efficiently and productively. It's got a lot of features, including IT Service Management, IT Operations Management and Integration Hub. There are also tools like Performance Analytics and Now Assist that can help you work more efficiently and deliver services more smoothly.

If you want a broader suite of tools, check out Freshworks. Freshworks has a collection of AI-powered business tools, including Freshdesk for customer support, Freshservice for IT service management and Freshchat for conversational support. Its AI engine, called Freddy, automates work and provides insights to help you better manage customer relationships and run your business more efficiently. Freshworks also offers a 14-day free trial so you can try it out.

SysAid is another contender worth a look, in particular for its AI-powered conversational chatbot and automated ticketing. The all-in-one ITSM software automates workflows and tracks assets and performance. SysAid's AI tools, including SysAid Copilot, are designed to keep your service desk running smoothly and efficiently.