TeamDynamix

TeamDynamix is a SaaS cloud-based solution that combines IT Service Management (ITSM), Enterprise Service Management (ESM) and Project Portfolio Management (PPM) into one unified platform. It also includes Integration Platform as a Service (iPaaS) for enterprise integration and automation.

The platform provides a unified approach to ITSM, ESM and PPM by providing a no-code environment where users can build workflows, automation and extend usage without having to write scripts or code.

Some of the key features include:

• ITSM: Life-cycle IT Service Management with support for ITIL, assets, change management, and self-service.
• ESM: Service request and project management across the enterprise without coding or scripting.
• PPM: Project management of any size with a platform that is as simple or complex as needed.
• iPaaS: Integration Platform as a Service for enterprise integration and workflow automation.
• White Glove Service: Expert services and support team for rapid time to value.
• Technician Desktop: Fast, easy access to tickets, change requests, assets, and projects, supporting full ITIL.
• Multiple Portals: Ability to create multiple portals without coding or scripting, with images, brand elements, Service Catalog, and a highly searchable Knowledge Base.
• Drag & Drop Workflow: Ability to create workflow routines without coding or scripting.
• Easy to Deploy ESM: Ability to quickly spin-up enterprise service applications, portals, and workflow for different departments.
• Workspaces: Ability to visualize project work and tickets in one calendar or resource view.
• Project Portfolios: Ability to manage projects, including intake, resource planning, timelines, and budgets.
• Advanced Reporting: Pre-built reports and dashboards or ability to create custom reports without technical expertise.

TeamDynamix has received recognition, including an honorable mention in the 2022 Gartner Magic Quadrant for IT Service Management (ITSM). It has a broad customer base across IT, HR, Marketing, Facilities and more, and has a highly flexible and user-friendly platform.

The solution is supported by a comprehensive support team that stays engaged throughout the implementation process, ensuring a seamless transition and ongoing support. This approach has led to user satisfaction, with many users commenting on the ease of use of the platform and the level of support provided.

Published on July 6, 2024