If you need a cloud-based option that combines IT service management, enterprise service management and project portfolio management, check out ServiceNow. This enterprise software spans many domains, including IT, customer service and HR, and has powerful tools like Performance Analytics and Trust and Compliance. It's geared for companies of all sizes and works in many languages and regions.
Another good option is TeamDynamix, a unified SaaS cloud product that combines ITSM, ESM and PPM with Integration Platform as a Service (iPaaS) for enterprise integration and automation. It's got a no-code interface, ITIL support, customizable portals and advanced reporting, making it a flexible and easy-to-use option with deep support.
If you're looking for a cloud-based IT service management option, SolarWinds Service Desk is an AI-powered platform with ITIL-ready modules for incident, problem, release and change management. It's got a CMDB, automation and a service catalog, too, so it's a relatively affordable way to manage IT services and employee support requests.
If you need a broader portfolio management option, OnePlan is an AI-powered platform that integrates with tools like Microsoft Project and Asana. It's got modules for strategic portfolio planning, financial investments, resource allocation and work execution, and it offers a single view of all work in the enterprise. It's geared for large enterprises trying to drive growth and management excellence.