Question: Is there a platform that offers a unified approach to IT service management, including ITIL support, asset management, and self-service, with easy deployment and customization options?

If you're looking for a more integrated approach to IT service management, ServiceNow is a broad platform that spans multiple domains, including IT, customer service and IT operations. It's got ITIL support, asset management and self-service capabilities, and can be deployed and customized with a variety of options. ServiceNow uses AI and Intelligent Chatbots to improve productivity and has built-in reporting and analytics tools.

Another strong contender is TeamDynamix, which combines IT Service Management, Enterprise Service Management and Project Portfolio Management. It's got a no-code interface for creating workflows and automation, ITIL support, and multiple portals for customizable service delivery. Its drag-and-drop workflow creation and easy deployment means it's a flexible tool for managing IT services.

For a cloud-based option, SolarWinds Service Desk is a powerful IT service management tool with AI abilities to improve productivity and service delivery. It includes ITIL-compliant modules for incident, problem and change management, as well as full lifecycle IT asset management and a service catalog for automated processes. The tool also integrates with other SolarWinds products and offers customizable reporting.

Last, InvGate offers a no-code Service Management and Asset Management platform geared for IT teams, letting them manage IT inventory, automate workflows and track device ownership and software licenses. Its AI Hub component can improve service delivery with code-free automation and AI-powered workflows, making it a good option for midsize and larger businesses looking to modernize their IT service management.