1E

1E is a digital employee experience management platform that's designed to help IT teams deliver a better end-user experience, improve security, cut costs and modernize how IT works. The platform is designed to predict and fix problems like device drift, digital friction and user frustration so IT problems don't reach the people who need to use the technology.

Among its features are:

• 1E Intelligence: Using AI to proactively handle IT problems before they affect users.
• Endpoint Troubleshooting: Fixing problems fast and efficiently.
• Inventory Insights: Giving IT teams visibility into device stability and performance.
• Experience Analytics: Monitoring stability, responsiveness and user sentiment.
• Endpoint Automation: Real-time configuration and compliance management.
• Service Desk Augmentation: Fixing problems directly on users' devices.
• Digital Experience Observability: Monitoring and improving the digital employee experience.
• Software Reclaim: Cutting software costs by reclaiming unused licenses.
• Virtual Desktop Experience: End-to-end virtual desktop infrastructure management.

1E has a range of options to address specific IT challenges:

• 1E for Microsoft Intune: Real-time actions and fine-grained control to get the most out of Intune.
• 1E for Device Refresh: Optimizing hardware spend with custom device health metrics and remediation.
• 1E for Software Reclaim: Autonomous software license reclaim capabilities and real-time visibility.
• Service Desk Automation: Fixing problems directly on users' devices.

Pricing for 1E is not publicly disclosed, but it comes in three editions: Standard, Enterprise and Enterprise Plus. Each edition offers a range of features, from basic to advanced, on the 1E platform. Service Desk Augmentation, Automated Self Service and Virtual Desktop Experience are optional modules.

1E is designed to help organizations:

• Deliver a better digital experience: Proactively identifying and fixing problems to improve user satisfaction.
• Improve security: Tighten endpoint compliance and respond to vulnerabilities in real-time.
• Lower costs: Reduce service desk operational costs and optimize hardware spend.
• Improve IT efficiency: Automate common requests and free service desk agents to focus on high-value work.

The company's target customers are IT teams, including those responsible for endpoint management, service desk operations and digital employee experience. It integrates with Microsoft Intune and ServiceNow for a broader IT management solution.

Published on July 6, 2024