Question: I'm looking for a solution that proactively identifies and fixes IT problems before they affect users, can you suggest one?

If you're looking for a solution that proactively identifies and fixes IT problems before they affect users, Lakeside Software offers an AI-powered platform with end-to-end visibility into complex IT environments. It gathers over 10,000 data points every 15 seconds and provides real-time visibility and historical trends, enabling proactive IT and root cause analysis. This platform is designed for executive leadership, IT engineering, and help desk teams, improving employee productivity and reducing ticket volume.

Another excellent option is 1E, which focuses on improving the digital employee experience and IT operations through AI-driven predictions and remediations. Key features include endpoint troubleshooting, inventory insights, experience analytics, and endpoint automation, ensuring that IT issues are resolved before they impact users. It integrates seamlessly with Microsoft Intune and ServiceNow, making it an ideal choice for IT teams responsible for endpoint management and service desk operations.

BigPanda is also a strong contender, providing an AIOps platform that modernizes IT operations by correlating and enriched alert data, automating remediation, and delivering full-context incident data. It offers multidimensional correlation, automated root cause analysis, and unified analytics dashboards, helping to reduce event noise and speed up incident response times.

Lastly, consider LogicMonitor, which offers a hybrid observability platform, LM Envision, providing real-time insights and automation across on-premises and multi-cloud environments. With comprehensive monitoring capabilities and AIOPS features, it predicts and prevents IT issues, making it suitable for a variety of industries including financial services and healthcare.