Question: Is there a platform that can help MSPs automate repetitive tasks and focus on revenue-generating work instead of just handling tickets?

If you're looking for a platform to help MSPs automate routine tasks and focus on higher-revenue work, ConnectWise Automate is a top contender. This Remote Monitoring and Management (RMM) software automates technical work, reducing manual labor, and comes with hyperautomation tools like Robotic Process Automation (RPA) and generative AI-powered Sidekick. By automating routine work, IT teams can increase ROI and free up time for higher-value work, leading to happier customers and higher profitability.

Another option is Pia, which uses AI automation to boost IT service desks. It includes features like AI-driven automation, custom automations and integration with PSA tools, which can automate ticket triage and other workflows. The company is geared for MSPs trying to improve customer satisfaction and shift more of their work to proactive activities.

N-able also offers a broad range of MSP tools, including remote monitoring, data protection and endpoint security. With tools like intelligent patch management and pre-built automation templates, N-able helps MSPs manage and secure their work more efficiently so they can automate low-level tasks and focus on higher-level work.

Last, Rewst offers a managed RPA platform for MSPs. It integrates with more than 80 tools and services so MSPs can build custom integrations and automations to automate work. The company helps free up time, reduce errors and let MSPs focus on higher-priority work, boosting productivity and efficiency.