DeskDay

DeskDay is a Conversational Service Automation (CSA) platform designed specifically for modern Managed Service Providers (MSPs). The platform is designed to improve customer support, service quality and profitability by providing conversational, customer-centric and omnichannel experiences.

With DeskDay, the company is trying to modernize the traditional Professional Service Automation (PSA) tools that MSPs use to run their businesses. Among the features it offers are:

• Conversational Ticketing: Resolve tickets faster by converting service desk tickets into direct conversations with customers through Microsoft Teams, Mobile and Desktop apps.
• Chat-based Project Management: Manage projects with real-time collaboration, milestone planning, task assignments and invoicing.
• Intelligent Quality Assurance: Automate manual ticket checks for missing notes, work hours, SLAs, feedback and more to improve help desk efficiency.
• Multi-channel Alerts: Keep customers up to date with outages and maintenance with customizable alerts.
• Streamlined Billing: Integrate timesheets and contracts for automated billing calculations.
• Centralized Contract Management: Manage customer contracts and automate invoicing workflows.
• Smart Onboarding: Automate customer onboarding with SSO and Azure Entra integration.
• IT-Connect: Offers a multichannel end-user interface for submitting tickets and engaging in real-time conversations across multiple channels.

DeskDay appears to be geared for MSPs that want to improve their customer support and service quality with conversational automation tools. By packaging several features into one platform, it also hopes to make IT operations easier and more profitable.

DeskDay offers a free trial, so you can try it out for yourself. Check out the company's website for more details and to sign up for a trial.

Published on June 14, 2024