Question: I'm looking for a platform that can help me modernize my MSP business with conversational automation tools.

If you want to bring conversational automation to your MSP business, DeskDay is a good choice. It's a suite of tools designed for managed service providers, including conversational ticketing, chat-based project management, intelligent quality assurance and centralized contract management. It's designed to make IT work easier, support customers better and make money.

Another option is SysAid, an all-in-one IT Service Management platform that uses AI to automate service delivery. It's got an AI-powered conversational chatbot, automated ticket categorization and routing, and workflow automation. SysAid also has a range of plans with different features, including advanced customization and Microsoft Teams integration, that can help you get more out of your service desk.

If you want a more general-purpose conversational engagement platform, Gupshup is a good choice. It's designed to automate customer acquisition, marketing, commerce and support with AI-powered chatbots on a variety of messaging channels. Its Bot Studio for custom conversational journeys and Agent Assist for more productive agents can help you get the most out of customer lifetime value and the least out of service costs.

Last, Tiledesk offers an AI-powered customer service platform that automates interactions with chatbots on multiple channels. With features like Knowledge Base integration, Human Agent Handover and technology stack integration, Tiledesk offers customizable and scalable solutions to improve customer satisfaction and first contact resolution rates.