Question: I need a tool that can automate quality assurance checks for my help desk to improve efficiency.

If you need a tool to automate quality assurance tests for your help desk and boost productivity, Zendesk is a strong contender. This unified customer service software uses AI to personalize interactions across multiple channels and offers more advanced features like AI Agents, AI-powered Workforce Management and AI-based Quality Assurance to assess and optimize the quality of interactions. The features can help you optimize your service operations, which can be scaled and customized for companies of all sizes.

Another contender is Forethought, an AI-based customer support platform that automates mundane work and boosts resolution rates. It comes with features like Solve for automated responses, Triage for ticket routing, Assist for AI-generated ticket summaries, and Discover for workflow optimization. Forethought integrates with leading helpdesks like Zendesk, Salesforce and ServiceNow, and promises strong return on investment and productivity improvements.

If you want something more flexible, check out BoldDesk. This all-in-one help desk software uses AI and workflow automation to improve customer support efficiency. It's got an end-to-end ticketing system, knowledge base, task management and AI copilot for live help. The tools can help your team handle more issues on the first contact and offer better customer service through automation and more sophisticated AI.

Last, Help Scout has an AI-based system that automates mundane work and streamlines communication. Its features include AI Drafts for on-brand email responses, AI Answers for immediate knowledge base answers, AI Summarize for summarizing long email threads, and AI Assist for filling in the blanks. The system is designed to lower resolution time and let support teams concentrate on more complex interactions, so it's a good option for improving overall efficiency.