Question: Can you suggest a tool that helps manage IT incidents and ensures timely resolution?

If you need a system to handle IT incidents and get them resolved on time, PagerDuty is a well-developed option. It's got end-to-end incident management, with real-time abilities like AIOps to cut out noise, automation for important tasks and customer service operations for better communication. The service connects to more than 700 tools and spans many industries, and it's got several pricing levels to match teams of different sizes, with a 14-day free trial.

Another good option is Incident.io, which handles on-call, incident response and status pages in one system. It centralizes alert sources, schedules and escalation procedures, and offers AI-powered insights for post-incident analysis. With features like Slack native incident response and automated workflows, it cuts down on manual labor and incident management process improvements. Incident.io offers flexible pricing, including a free option for up to five users.

Better Stack is an all-purpose incident management system that lets teams see, debug and resolve incidents across any technology stack. It aggregates logs from many sources, normalizes them so they can be easily queried, and presents data through custom dashboards. The service also has automated on-call scheduling, alerts that can be acted on and flexible escalation procedures to speed up incident resolution and minimize downtime.

If you need IT service management that's based on the ITIL standard, HaloITSM is a good option. It's got incident management, service catalogue, change control and asset management, among other modules. HaloITSM uses artificial intelligence to improve productivity and customer satisfaction, and integrates with third-party apps, offering a broad foundation for IT service desk management.