Halp

Halp is a conversational ticketing system for modern teams that lets you capture, prioritize, assign and report on requests right in Slack or Microsoft Teams. By integrating with the two widely used chat apps, Halp converts your conversations into trackable work items so your team can work more efficiently and effectively.

Halp's features include:

• Track: Convert messages into tickets to manage any request without context switching and channel clutter.
• Automate responses: Leverage Jira Service Management's AI-powered virtual agent technology to power your service frontline.
• Report on key metrics: Make work visible and highlight team achievements by tracking the number of tickets created and resolved.

Halp is built for Slack and Microsoft Teams, offering several features:

• Use emoji reactions to convert messages into tickets, add followers or indicate requests are resolved.
• Take actions on messages to create tickets from within Teams, categorize and route questions, and get notifications when ticket status changes.

Halp can also automatically respond to repetitive questions, freeing up time for agents and requesters. You can select from suggested responses, customize your response and let customers and employees self-resolve.

Halp's abilities are built into every Jira Service Management plan as part of its chat feature, meaning it's available to a broad set of users.

Pricing isn't clear, but Halp is included with every Jira Service Management plan. That means it could be a good option for teams already using Jira products.

Halp is for teams that want a lightweight help desk in their existing chat apps. It offers a simple way to capture requests and responses, using AI technology to power service delivery.

Published on July 11, 2024