Question Base

Question Base is an AI-powered tool that can be used by customer-facing teams to help them manage repetitive questions in their Slack workspaces. By automating answers to common questions, it can free up time and reduce the drudgery of answering the same questions over and over.

Question Base uses AI to generate answers based on your chat history, so it can respond immediately without relying on anyone. It also lets you review and verify the answers, so you can control the content. That's handy for teams that have written knowledge bases but find that people don't read them or just ask coworkers instead.

With Question Base, teams can automate answers to repetitive questions, freeing up time for other work. Busy managers and founders can use it to offload information sharing and cut their workload. Sales teams can spend more time coaching and closing deals, and support agents can respond to customers more quickly and accurately.

The tool has a relatively simple setup process. You add Question Base to your Slack, and it starts generating questions and answers based on your chat history. Then you can review and verify the answers to make sure they're correct.

Question Base pricing has three tiers:

• Essential: $300 per month, with unlimited users and usage, Slack auto-capture and response, auto-tagging, internal Question Base page, basic analytics and email support.
• Premium: $900 per month, with all the Essential features plus categories, fine-grained permissions, public-facing Question Base, advanced analytics and Slack Connect support.
• Enterprise: Custom pricing for large businesses, with features like SAML SSO, MSA, audit logging and concierge support.

Question Base is designed to help you work more efficiently by automating routine tasks. It's good for sales managers, product managers and founders who want to make their teams more efficient and free up time from answering the same questions over and over.

Published on June 14, 2024