Question: Is there a tool that can automate workflows and provide AI-generated answers for customer support queries in Slack?

ClearFeed

If you're looking for a workflow automation tool to generate AI-powered answers to customer support questions in Slack, ClearFeed is worth a look. It's tightly integrated with Slack, offering a helpdesk interface with automated workflows, GPT-generated answers and private tickets. It's designed for teams that want to respond quickly to customers and work well together. ClearFeed also integrates with other tools like Zendesk, Jira, Salesforce and Intercom for a more complete support system.

Threado

If you're looking for a service that will help you quickly find and reuse internal knowledge across many communication channels, check out Threado. This AI information retrieval service can generate answers in real time, and it can automatically summarize tickets to help teams respond more quickly. Threado integrates with Zendesk, Freshdesk, Intercom and Confluence, among other tools, for a secure and useful way to handle customer service requests and improve team productivity.

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