ClearFeed

ClearFeed is a conversational support platform that helps teams scale customer and employee support in Slack. It embeds the core capabilities of a helpdesk directly in Slack, so you can reach users where they work and respond to their questions more effectively.

ClearFeed is well-suited for companies that already use Slack for communication. It includes features like triage channels, SLA tracking, automated workflows, GPT-generated answers and private ticketing, so it's a good fit for teams that want to improve their customer support and collaboration.

Some of the benefits of ClearFeed include:

• Meet users where they work: ClearFeed is built directly into Slack, so customers and internal teams can easily request support and get responses.
• Resolve queries faster: Use AI-generated reminders and SLA breach notifications to ensure timely responses and faster issue resolution.
• Better collaboration: Agents can collaborate on tickets directly in Slack, using triage channels and private comments to manage requests.

ClearFeed can be used for a variety of use cases, including:

• Customer Slack Channels: Support customers directly from Slack.
• Engineering Escalation Desk: Connect with engineering tools like Jira and GitHub to resolve issues more quickly.
• IT Help Desk: Support employees with Slack.

ClearFeed pricing is based on usage, not the number of agents. The free plan supports 10 Slack channels, while the Professional plan starts at $80 per month for 20 Slack channels, and adds features like ClearFeed ticketing, insights and CSAT surveys. An Enterprise plan is also available for custom pricing.

ClearFeed bi-directionally integrates with popular tools like Zendesk, Jira, Salesforce and Intercom, ensuring that communication flows between platforms. ClearFeed is designed with security, privacy and compliance in mind, making it a good option for companies of all sizes.

Published on June 13, 2024