If you're looking for a ClearFeed alternative, Unthread could be a good fit. It helps with customer support and internal ticketing by converting Slack threads into prioritized tickets. Its features include automated ticket tracking, SLA tracking and deep integrations with CRM and task managers. The service is geared for customer-facing teams and internal helpdesk operations, with customizable workflows and integrations.
Another contender is Threado, which uses AI to generate answers so teams can respond quickly to questions posed through multiple communication channels, including Slack. It can summarize tickets and provide immediate answers, and integrates with tools like Zendesk and Intercom. Threado has a free plan and paid tiers, and its mission is to help teams work more efficiently and keep customers happy.
Verloop is another option if you're looking for a conversational AI platform to automate customer support. It offers automated chat and voice interactions, personalized and contextualized support, and features like NLP-powered FAQs and multilingual support. Verloop.io has been shown to improve response times and overall customer satisfaction, so it's good for e-commerce, banking and other industries.