Question: Do you know of a platform that offers SLA tracking and breach notifications to ensure timely responses to customer inquiries?

If you're looking for a platform that tracks SLA and sends notifications so you can respond to customer requests in a timely manner, ClearFeed is a good option. ClearFeed is a conversational support platform that integrates with Slack to offer a helpdesk interface for customers and employees. It comes with features like SLA tracking, automated workflows and GPT-generated answers that can help teams respond to requests more quickly and helpfully. ClearFeed integrates with common tools like Zendesk, Jira, Salesforce and Intercom, so it can be used for a variety of support needs.

Another good option is Unthread, a Slack-based service that can help you manage customer support and internal ticketing. Unthread converts Slack threads into tickets with priorities, assignments, SLAs and automations. It offers automated ticket tracking, integrations with CRM and task management tools, and AI-powered ticketing. It's geared for customer-facing teams and internal helpdesk operations, with customizable workflows and enterprise-grade security.

If you're looking for a more full-featured support system, check out Atlas. Atlas is a collection of interlinked tools designed to help you provide a great customer experience, including SLA tracking and breach notifications. Its features include a chronological timeline view of customer journeys, session replay, AI-powered suggested responses and customizable chatbot workflows. Atlas integrates with common tools like Slack, Jira, Hubspot and Salesforce to automate and optimize customer support.