Mava

Mava is an all-in-one customer support platform for community-driven businesses. It offers support in both public and private channels, with a secure and powerful interface to manage support from one place. Mava is great for companies that need to support users on multiple channels, including Discord, Telegram and web chat.

Some of Mava's key features include:

• Automated Resolution: Mava's AI handles more than 50% of community questions, freeing up human agents to handle more complex issues.
• Private & Public Support: Supports users in private tickets and public channels, passing on unresolved tickets to human agents.
• Multi-Channel Integration: Integrates with web chat, Telegram and Discord, so support teams can reach users where they are active.
• AI Training: Learns from existing support content on platforms like Github, Google Docs and websites, with training taking only minutes.
• Supercharged Support Operations: Offers metrics to help you optimize support performance and turn user feedback into actionable insights.

Mava offers pricing tiers to fit different levels of business growth:

• Starter: Free, with 100 support requests per month, 2 AI training sources and unlimited agents.
• Bullish: $83/month (annual billing), with 6,000 support requests per year, 5 AI training sources and web chat customization.
• Diamond: $166/month (annual billing), with 24,000 support requests per year, 10 AI training sources, multi-lingual AI bot and priority support.
• Whale: $499/month (annual billing), with 120,000 support requests per year, 20 AI training sources and time-based ticket automations.

Monthly pricing tiers are also available with different support request limits and features. An Enterprise plan is available with custom terms and features upon request.

Using Mava, businesses can automate their support operations, eliminate manual tracking and deliver a more responsive and efficient customer support experience.

Published on June 13, 2024