Question: How can I automate routine customer support tasks and free up human agents to focus on complex issues?

If you want to automate some routine customer support work and free up human reps for more complex issues, Forethought is a good option. The AI-powered service automates simple questions and answers, determines customer intent and helps reps work more effectively. It integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, and promises big cost savings and better productivity.

Another powerful option is Ada, which replaces traditional chatbots with AI-powered customer service. It automates voice and email interactions, supports multiple languages, and measures resolution rates. Ada can handle more than 70% of customer inquiries, providing personalized and accurate answers, which cuts operational costs and improves customer satisfaction.

Help Scout is also worth a look for automating routine work, shortening resolution time and improving communication. It comes with features like AI Drafts to generate on-brand email replies, AI Answers to quickly provide answers from the knowledge base, and AI Summarize to condense long email threads. The system lets teams work more effectively without requiring any programming.

If you want a more complete solution, check out ASAPP. The service combines automation with agent augmentation to improve human performance in contact centers. It offers generative automation, real-time guidance and interaction intelligence to improve productivity and customer satisfaction, making it a good option for companies looking to improve their customer service operations.