Assembled

Assembled is a modern workforce management platform designed to help teams optimize their customer support operations. The platform offers tools to forecast support demand, manage team schedules, and gain insights to optimize support performance. Assembled is designed to help scale great customer support, so teams can get staffing right and manage in-house and outsourced support with ease.

Some of the key features of Assembled include:

• Workforce Management: The operating system for support teams to get staffing right.
• Vendor Management: The single source of truth for planning and optimizing outsourced support.
• Assist: The AI engine to deliver high-quality responses faster and automate support ticket resolution.

The platform is designed to integrate with popular tools, ensuring data flows correctly and reducing manual reporting time. Users can connect to tools like Zendesk, Google Calendar, Slack and more to help streamline their support operations.

Assembled promises to increase agent productivity by up to 25% and SLA performance by 2x, with customers seeing an 80% reduction in manual reporting time. One of Assembled's customers, Thrasio, saw a $1.8 million annual reduction in support costs through the use of AI, advanced automations and predictive insights.

Pricing details are not disclosed and interested parties are encouraged to contact the sales team for more information. Assembled provides detailed reporting, robust integrations and high-quality support to help customer-centric teams take their support to the next level.

Published on July 6, 2024