Question: I'm looking for a tool that allows me to forecast support demand and manage team schedules more effectively.

If you're looking for a tool to forecast support demand and manage team schedules better, Assembled is a good option. It's a full-featured workforce management platform that includes tools for forecasting support demand, scheduling teams and getting analytics to help you optimize support. Assembled integrates with tools like Zendesk, Google Calendar and Slack to automate manual reporting and increase agent productivity by 25%. It says customers can save $1.8 million per year.

Another option is Humanity, an AI-based employee scheduling tool that forecasts demand then automates scheduling. It also ensures compliance with labor laws and can increase employee satisfaction with features like shift planning, demand scheduling and a mobile app. Humanity is for companies of all sizes and can cut scheduling time, streamline processes and increase employee engagement and retention.

Quinyx is another option. The cloud-based, mobile-first tool has features for scheduling, task management and motivating frontline employees. Quinyx includes demand forecasting, workforce scheduling and labor optimization that can cut scheduling time and increase employee satisfaction in a variety of industries. Its interface is easy to use, and pricing is flexible so it can work for a broad range of businesses.

Last, Forethought is an option for its AI-based customer support abilities. While it's geared more toward automating mundane work and making support more efficient, its ability to forecast support demand and manage team schedules can help your business indirectly. Forethought integrates with leading helpdesks like Zendesk and ServiceNow, and it's cut First Response Time by 40% and deflected 64% of issues.