Question: Do you know of a workforce management platform that can help reduce manual reporting time and improve SLA performance?

If you're looking for a workforce management platform to cut manual reporting time and improve SLA performance, Assembled could be a good option. Assembled is designed for customer support teams, providing features to forecast support demand, schedule teams and get insights to optimize support performance. It comes with an AI-powered engine called Assist that automates support ticket resolution and integrates with common tools like Zendesk, Google Calendar and Slack to dramatically increase agent productivity and SLA performance.

Another option is Quinyx, a cloud-based, mobile-first AI-powered Workforce Management Platform. Quinyx optimizes scheduling, task management and frontline employee motivation, which can help reduce manual reporting time and improve productivity. It includes demand forecasting, workforce scheduling, labor optimization, time and attendance management and engagement analytics, making it suitable for a wide range of industries. The platform has an intuitive design and customers have reported a significant reduction in scheduling time and employee satisfaction.

For a more integrated approach, consider Dayforce, a global people platform that combines HR, payroll, benefits, talent and workforce management. Dayforce uses AI to manage complexity and adapt to changing workforce needs, with tools for HR data management, payroll processing, agile workforce management and personalized talent experiences. Its AI foundation provides real-time insights and automates tasks, ensuring compliance with changing regulations and improving employee retention.

Last, Sapience provides a workforce analytics platform with automated and unbiased insights to increase productivity and efficiency. Sapience solves common workforce challenges by providing automated near real-time data processing and customizable visualization. It is designed to optimize internal and external workforce capacity, reduce contingent workforce spending and protect employee privacy, which can ultimately lead to better decision-making and improved productivity.