Question: Is there a solution that integrates with popular tools like Zendesk and Google Calendar to streamline support operations?

If you're looking for a tool that integrates with Zendesk and Google Calendar to streamline support operations, Assembled is a great option. It's a workforce management platform designed to help customer support teams work more efficiently. Assembled integrates with Zendesk, Google Calendar and Slack to automate support work, freeing up 80% of agent time that was previously spent on manual reporting. The platform promises to increase agent productivity by 25% and SLA performance by 2x, and customers have reported $1.8 million in annual cost savings.

Zendesk is another powerful tool for customer service management. It offers AI agents to handle customer requests, AI-powered Workforce Management to optimize team efficiency, and AI-based Quality Assurance to measure and improve interaction quality. Zendesk integrates well with other tools and supports multiple customer service channels, making it a flexible and customizable solution for managing customer service operations.

Forethought is a powerful AI-powered customer support platform that automates mundane tasks and improves resolution rates. It integrates with popular helpdesks like Zendesk and includes tools like Solve for automated responses, Triage for assessing customer intent, and Assist for AI-generated ticket summaries. Forethought is designed for industries like e-commerce, SaaS and FinTech, promising a 15x average return on investment and a 40% average reduction in First Response Time.

For a tool that integrates with existing live chat providers like Zendesk, My AskAI can deflect up to 75% of support requests, so teams can focus on higher-value work. It includes seamless handover to human support agents, automated content integration, instant verified AI answers, and support for multiple languages and channels. This tool reduces support costs without reducing customer satisfaction, ultimately improving the efficiency of customer support operations.