If you're looking for a different Mava alternative, Verloop is another good choice. Verloop.io is a conversational AI platform for automating customer support, with features like automated chat and voice support, agent empowerment tools and support in multiple languages. It also uses Generative AI to deflect a significant percentage of support requests and boost customer satisfaction.
Another good option is Auralis, which offers 24/7 support and can handle up to 70% of customer requests on its own. It offers features like Support CoPilot, Insights Dashboard and Website Chat, and can integrate with existing help desk software for a smooth transition. Auralis supports more than 100 languages and is geared for companies that want to scale their customer support operations.
If you want something more customizable, check out MetaDialog. The platform uses generative AI to automate customer support, with customizable flows and responses, flexible escalation rules and support in multiple languages. MetaDialog can integrate with existing customer support software like Zendesk and Intercom, so it's good for companies of any size.
If you're looking for something more heavy-duty, an enterprise-level option is Moveo. It automates customer support operations by turning past conversations into a knowledge base, supports multiple languages and can integrate with services like WhatsApp and Facebook Messenger. Moveo offers insights and can scale on cloud infrastructure, so it's good for industries like financial services and eCommerce.