Kastro

Kastro is an integrated customer support platform that combines the power of AI and humans. Built for startups and indie hackers, it's designed to help you optimize your energy by focusing on the most important conversations and automating the rest.

Kastro uses ChatGPT to answer simple questions from a knowledge base so support teams can focus on the more complex, human-touch conversations. The result is faster response times for customers and a dramatic reduction in support volume. It takes just a few minutes to set up.

The platform includes an AI-augmented workspace that can help with summarizing conversations, expanding on answers, rewriting text in different tones and more. That means teams can work more efficiently together.

Some of the key features of Kastro include:

• GPT ChatBot: Uses ChatGPT to answer common questions.
• AI Workspace: Uses AI to help with replies and help center content creation.
• Help Center: Provides customers with answers through a professional, customizable knowledge base.
• Typing Suggestions: Suggests relevant articles as customers type.
• Live Chat: A lightweight and powerful live chat solution.

Pricing tiers are designed to fit different budgets, from free to $275 per month. The free tier comes with 100 AI credits, help center abilities and unlimited history.

The Starter tier costs $35 per month, with 2,000 AI credits, 100 help center articles and access to GPT-3.5. The Professional tier costs $75 per month, with 5,000 AI credits, 200 help center articles and a longer history. For those who need more advanced support, the Elite tier costs $275 per month, with 20,000 AI credits, unlimited help center articles, priority support and custom integrations.

Kastro is designed to be easy to use, so anyone can get started regardless of technical ability. By automating customer support with AI, Kastro can help you run more efficiently, saving you money and improving your customers' experience.

Published on June 10, 2024