Question: I'm looking for a customer support platform that combines AI and human support to optimize response times and reduce support volume.

If you're looking for a full-featured customer support platform that blends AI and human help, Zendesk is a top choice. Zendesk uses AI to personalize interactions across multiple communication channels with tools like AI Agents, Workforce Management and Quality Assurance. It's flexible enough to accommodate companies of all sizes, with options to scale up or down and customize the setup. And it's got a good return on investment, with an average three-year ROI of 286%.

Another top pick is Intercom, an AI-first customer service platform that's designed to help you have better interactions with customers. Intercom offers an AI-powered inbox, copilot and agent, along with omnichannel support and detailed analytics. It learns from each conversation to get better and better over time, making it a good choice for companies that want a smart and adaptive support system.

Ada is another top contender, using AI to automate more than 70% of customer interactions. With tools like automated resolution measurement, AI coaching and multilingual support, Ada can help companies improve customer satisfaction and lower operational costs. It's flexible and scalable, so it can be used in e-commerce, fintech and other industries.

For a more techie approach, Forethought offers an AI-powered platform that automates repetitive tasks, improves resolution rates and lowers support costs. With tools like Solve, Triage, Assist and Discover, Forethought integrates with big helpdesks like Zendesk and Salesforce and offers impressive results, including a 15x average return on investment and a 64% deflection rate. That makes it a good choice for e-commerce, SaaS and FinTech companies that want to get more done with less.