Question: Can you suggest a tool that automates simple customer inquiries and allows my team to focus on complex conversations?

If you want a tool to automate routine customer questions so your team can concentrate on more complex issues, Auralis is a great option. The platform handles up to 70% of customer requests automatically, offering 24/7 support with accurate answers. It integrates with existing help desk software, supports more than 100 languages, and offers features like agent handoff, CRM integration and advanced triage. Auralis is good for companies of all sizes looking to improve customer satisfaction and lower handle time.

Another option worth considering is Brainwave. This autonomous customer service agent uses ChatGPT technology to automate most questions, freeing up your team to handle more complex interactions. It also includes AI-powered lead generation, intelligent meeting scheduling and multilingual 24/7 support. Brainwave also comes with a smart knowledge base that learns from company data, making it a flexible tool to improve customer service and optimize lead generation.

If you're looking for something more comprehensive, check out Dixa. This all-in-one conversational customer service platform spans interactions across native voice, email, social media, messaging and chatbots through a single interface. Dixa offers a unified agent workspace, AI-powered conversations and smart tools like drag-and-drop flow builders and intelligent routing. Its analytics and quality assurance features help you personalize responses while keeping agents focused on high-value interactions.