If you're looking for a customer support platform with a free tier and flexible pricing, CustomerIQ is a great option. It includes AI tools to gather, analyze and prioritize customer feedback from sources like Slack, Hubspot and Zendesk. With features like AI-powered highlight extraction and team alignment, CustomerIQ can help companies understand what customers want and generate revenue with data-driven insights. The service offers a free plan and several pricing tiers that scale up as needed.
If you want a conversational interface, MetaDialog is worth a look. It uses generative AI to automate customer support, with features like quick information retrieval and customizable answers. MetaDialog can integrate with existing support software and has flexible pricing, including a StartUp plan at $29 per month, so it's good for small to medium-sized businesses.
Kastro is another good option, an AI-powered customer support service that combines automation with human help. It includes a GPT ChatBot, AI Workspace and Help Center designed to lower support volume and improve customer satisfaction. Pricing ranges from free to $275 per month, so it's good for companies trying to optimize their support operations and improve customer satisfaction.