Question: Is there a customer support platform that uses AI to learn from existing support content and provides actionable insights to optimize support performance?

If you're looking for a customer support platform that uses AI to learn from existing support content and offer insights, Moveo is a great option. It uses its own large language models to convert historical conversations into a knowledge base, with a self-learning ability and analytics dashboard. Moveo supports multiple languages and integrates with a range of channels like WhatsApp and Facebook Messenger, so it's good for financial services, eCommerce and GameTech.

Another powerful option is Netomi, which uses generative AI to automate support work and offer high-quality responses. It offers real-time omnichannel intelligence, proactive care, and integrates with existing agent desktops and CRM systems. Netomi has demonstrated strong results, including increasing support team capacity and reducing support costs, so it's a good option for companies that want to improve their customer experience.

If you're looking to optimize contact center performance, Cresta offers a generative AI platform that analyzes conversations to reveal key insights and best practices. It includes conversation intelligence, agent assist and a no-code command center for real-time guidance and automation. Cresta integrates with a range of contact center platforms and has been named a leader in real-time revenue execution platforms, helping companies improve customer service and boost sales.

Finally, MetaDialog offers a conversational interface platform that automates customer support with generative AI. It offers fast information retrieval, answers through large language models, and customizable flows. MetaDialog integrates with popular customer support software like Zendesk and Intercom, and offers tiered pricing for companies of all sizes looking to improve efficiency and accuracy in customer support.