Question: I'm looking for a helpdesk solution that allows my team to collaborate on tickets and respond to customers more efficiently.

If you're looking for a helpdesk solution that lets your team collaborate on tickets and respond to customers, BoldDesk is a top contender. It's an all-in-one help desk software with AI and workflow automation to let your team resolve 70% of customer issues on the first contact. Features include a ticketing system, knowledge base, task management, AI copilot for grammar checks and translations, and lots of customization options.

If you're already using Slack, Unthread is a natural fit that converts Slack threads into prioritized tickets with assignments, SLAs and automations. It's got AI-powered ticketing, an omni-channel inbox and customizable workflows, so it's good for customer-facing teams and internal helpdesk teams. Unthread also prioritizes data security with SOC2 Type 2 compliance and enterprise-grade security practices.

Last, ClearFeed is a conversational support platform that integrates with Slack for a helpdesk interface for customers and employees. With features like triage channels, SLA tracking, automated workflows and GPT-generated answers, it helps teams respond fast and collaborate better. ClearFeed also integrates with other tools like Zendesk, Jira and Salesforce, and has strong security and compliance.