Pulsedesk

Pulsedesk is an integrated helpdesk solution designed to help you manage customer support more efficiently. It streamlines support processes, cuts operational costs and increases customer satisfaction. With automation at its core, Pulsedesk uses ChatGPT technology to deliver fast responses and maintain a consistent tone of voice.

Some of the key features of Pulsedesk include:

• Integrated ChatGPT: Use AI to automate and personalize your responses and increase customer satisfaction.
• Unified Platform: Manage customer requests from multiple channels like Gmail, client portal, WhatsApp and live chat in one place.
• Delegation Features: Easily delegate customer requests to support agents and keep track of who's responsible at all times.
• Online Chat: Let customers contact you online with downloadable widgets for your website.
• Automations: Set up flexible triggers to automate tasks like sending emails or delegating requests to increase productivity.
• Knowledge Base: Build a centralized resource for customers to find answers on their own and decrease support requests.
• Client Portal: Give clients their own account to track their requests and communicate in real-time with support agents.
• Mobile App: Keep the conversation going with clients on-the-go by viewing requests, responding and delegating tasks anywhere.
• Open API and Integrations: Connect with other software tools like Active Directory, Bitrix24, Jira and more than 5,000 apps through Zapier.

Pulsedesk's pricing is transparent, with all features available in every plan:

• Cloud (SAAS):
  • 6 months: $54 / 6 months, $9 per user per month
  • 3 months: $30 / 3 months, $10 per user per month
  • 12 months: $96 / 12 months, $8 per user per month
• On-premise: Same pricing as the Cloud SAAS plan.

Pulsedesk offers a free trial, so businesses can try its features before signing up for a plan. With its range of tools and competitive pricing, Pulsedesk is a good option for small to medium-sized businesses looking to improve their customer support operations.

Published on June 13, 2024