Question: I need a tool that allows me to delegate customer requests to support agents and track their progress in real-time.

If you need a tool to route customer requests to support agents and monitor their status in real-time, Dixa is a great option. Dixa is an all-in-one conversational customer service platform that spans interactions across voice, email, social media, messaging and chatbots through a single interface. It offers an agent workspace with a single customer view, smart tools for automation and real-time analytics. The platform can help deliver better service by automating low-value interactions and letting agents concentrate on high-value interactions.

Another option is EdgeTier, an AI-powered customer engagement system that continuously monitors conversations in real-time. It offers real-time alerts, automated conversation categorization and agent coaching. EdgeTier integrates with many software stacks and is geared to increase agent productivity and customer satisfaction metrics. It's designed to handle large-scale enterprise operations, so it's good for contact centers in many industries.

If you're looking for an all-purpose helpdesk, check out Pulsedesk. The platform automates customer support and uses ChatGPT technology for fast response and tone consistency. It has delegation abilities to route requests, online chat, automation to trigger tasks and a knowledge base for self-service. Pulsedesk also comes with a mobile app and a wide range of integration options, so it's a flexible tool for handling customer interactions.