Userscom

Userscom offers a lightweight, affordable AI-powered ticketing system designed to increase customer support productivity. The system organizes tickets into labeled tabs, like 'Refunds,' and uses AI to generate to-do lists based on high-priority tasks so you can focus on what's most important. Userscom also comes with a built-in 'Follow Up' feature that keeps important tickets from getting lost in the shuffle.

Among its features:

• AI-generated to-do lists: No more manual ticket sorting to figure out what's actionable.
• Customizable tabs: Organize tickets into categories like 'Refunds' for easy management.
• AI reply writer: Generate responses based on the context of the conversation to save time and effort.
• Customer insights: See customer plan, email and custom attributes for more personalized interactions.
• Integrations: Add contact forms, popup widgets or use APIs to integrate with your website.

Pricing is pretty simple:

• Free Plan: Good for small websites, with unlimited tickets, todo list, AI for 200 tickets/month and 2 customizable tabs.
• Pro Plan: $15 per month per user, with unlimited tickets, todo list, AI for all tickets, unlimited tabs and other features like customer attributes and priority support.

The idea is to increase productivity and let you give customers more personalized support without the distractions and clutter. Userscom has a clean, intuitive interface to let you quickly find what you need and manage customer interactions.

Published on June 9, 2024