Userscom Alternatives

If you're looking for a Userscom alternative, MetaDialog is worth a look. It's a conversational interface that uses generative AI for customer support, speeding up response times, improving response quality and ensuring compliance. MetaDialog can be integrated with existing customer support software and includes features like a Retriever model for fast information retrieval and customizable flows and responses. The platform supports multiple integrations and languages, so it's good for small or large businesses that want to use AI to improve customer support.

Another good option is Auralis, which is designed to automate customer support tasks and respond to up to 70% of customer inquiries immediately. It offers in-app messaging, Support CoPilot, Insights Dashboard and Website Chat, and can be integrated with existing help desk software. Auralis supports more than 100 languages and has advanced features like agent handoff, multi-lingual support and CRM integration, so it's good for businesses of all sizes that want to scale their customer support.

Haptik is another good option. This Conversational CRM uses generative AI to manage the customer lifecycle in a variety of industries. It includes tools like Gen AI Web Q&A for quick support, Gen AI Sales Assistant for personalized buying guidance and Intelligent Analytics for performance monitoring. Haptik supports multiple communication channels and offers customized solutions to improve customer satisfaction and operational efficiency, so it's a good option for businesses that want to use AI to improve their customer experience.

If you're looking for omnichannel support, helpix is worth a look. The platform uses AI to respond to customer questions across multiple channels, including social media, email and live chat. It combines multiple data sources to train its AI and generate human-like answers. helpix can be integrated with knowledge bases and has advanced NLU, designed to improve customer interactions and automate customer service.