Question: Can you recommend a ticketing system that uses AI to prioritize tasks and automate workflows?

If you're in the market for a ticketing system that uses AI to set priorities and automate workflows, Userscom is a top pick. This AI-powered ticketing software helps customer support teams work more efficiently by automatically categorizing tickets and assigning tasks. It comes with AI-created to-do lists, customizable tabs for categorizing tickets, and an AI reply writer that drafts responses. The platform also includes customer insights and can be integrated with websites through contact forms, popup widgets or APIs, making it a good option for businesses of all sizes.

Another top contender is Markprompt, which lets you build AI-native customer support experiences directly into your products. It includes data synchronization, automated ticket deflection, and an assistant IDE for building and deploying AI models. Markprompt also integrates with platforms like Salesforce, Zendesk and Slack, with features like suggested actions, case summaries and knowledge management. This makes it a good option for companies that want to automate routine work and improve overall support quality.

For businesses with a high volume of support requests, AptEdge is a good option. It uses Generative AI (GPT) to automate and augment support, helping to lower ticket volume, speed up resolution and improve customer satisfaction. AptEdge includes a GPT Answer Engine for quick answers and Edge Automation to deflect repetitive issues. It integrates with leading tools like Salesforce, Zendesk and ServiceNow, so it's a good option for large enterprises.

Also worth considering is MetaDialog, a conversational interface platform that uses generative AI to automate customer support. It includes a Retriever model for fast information retrieval, Large Language Models (LLMs) for accurate answers, and customizable flows and responses. MetaDialog offers flexible pricing options and integrates with software like Zendesk, Intercom, Zapier, Facebook Messenger and Telegram, so it's a good option for businesses looking to incorporate AI technology to improve customer support efficiency.