If you're looking for an alternative to Question Base, My AskAI is a good option. The tool can be integrated with your existing live chat software like Intercom, Zendesk, or HubSpot to handle up to 75% of support requests. It can hand off requests to human support agents, import content from websites and provide verified AI answers 24/7. It also works in multiple languages and supports multi-channel interactions with Slack, Microsoft Teams and other services, so it's a good option if you want to make your customer support more efficient.
Another good option is Chaindesk. This no-code platform lets you create custom AI chatbots trained on your business data to automate customer support, lead generation and team workflows. It uses Generative AI technologies like GPT-4 to produce results that are accurate and secure. With features like instant answers, omnichannel conversations and easy integration, Chaindesk is a good option for businesses that want to make their customer interactions more efficient.
If you want to take the AI-powered customer support approach even further, check out Help Scout. The service automates mundane tasks and simplifies communication so support teams can concentrate on more complex interactions. It includes AI Drafts for on-brand email responses, AI Answers for immediate answers from a knowledge base and AI Assist for filling in the blanks and summarizing long email threads. Help Scout's interface is easy to use and no-code setup means it's easy to integrate with what you already have, so you can get to work faster and resolve issues faster.