Question: Can you recommend a ticketing system that integrates with Slack or Microsoft Teams for efficient team collaboration?

If you're looking for a ticketing system that dovetails with Slack or Microsoft Teams for team collaboration, Halp is a good option. It records, prioritizes, assigns and tracks requests right in Slack and Microsoft Teams. Halp also can generate automated responses with Jira Service Management's AI-powered virtual agent and track key metrics. That makes it a lightweight, free option for teams already using the chat tools.

Another good option is Unthread, which turns Slack threads into tickets with priorities, assignments and service-level agreements. It automates ticket tracking, integrates with CRM, task management and marketing software and uses AI for ticketing. Unthread is geared for customer-facing teams, IT support and internal helpdesk operations, with customizable workflows and enterprise-level security practices.

For a more elaborate support system, TeamSupport offers a ticketing system, live chat, automation and analytics. It can link to tools like Salesforce, Jira and Microsoft Teams, and offers AI-powered customer health scoring to help you keep customers. It's good for companies large or small that want to streamline operations and keep customers happy.

Last, QueryPal offers an AI-based system to answer repetitive questions in real time in Slack and Microsoft Teams. It can link to company documents to generate reports and answer questions, with role-based access controls to keep things secure. It's good for DevOps, People Operations, customer success and support teams, so it's a good choice for teams that need to communicate efficiently and get the right information.